Help Centre

Get answers to frequently asked questions about self storage and how it works.

If you need guidance on the size of your unit please try our interactive storage calculator below.

Any questions please give us a call or drop us an email. We pride ourselves on our friendly customer service so it is really no bother if you want to come down and look at our range of units that may suit your requirements.

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How it works...

Select unit size

- Choose location
- Pick your preferred unit size and move-in day

Create an account

- Provide basic contact and ID information.
- Review and e-sign the storage agreement.
- Pay for first month by secure credit or debit card.

Download our access app

- Receive an email and text with app download link and code.
- Use the app for unit access and facility features.

Start storing

- Use your smartphone with the app for move-in.
- Open your unit door, load items, and lock securely.

Unsure What Size Unit You Need?

Use our interactive storage calculator to figure out exactly how much space you need in our storage facility. Get an accurate sizing recommendations in seconds.

Short of time? Choose our Presets Option. Just tell us the size of your home and we’ll instantly suggest the perfect storage size for you.

Frequently Asked Questions

Here are some of our more frequently asked questions. If you can’t find the info you’re looking for, don’t hesitate to give us a call and we’ll be happy to help.

We offer contactless, fully automated online move-ins! Simply view our wide range of unit types and sizes and choose the best option for you.

Our facility is open from 7 am to 9pm, 7 days a week including public holidays.

Your smartphone needs to be an iPhone 5s or newer, running iOS 12.0 or higher or an Android Galaxy 6S or newer running Android 6.0 or higher. If you have a technical issue please contact us and we will assist or arrange a Bluetooth fob as an alternative method for entry and access to your unit. 

Bubble Self Storage recommend that you have adequate insurance cover for your goods whilst they are stored with us. Regardless of whether you have insurance cover, we include as standard a policy called ‘Storeprotect’ where your belongings are covered through an enhanced liability policy which provides you with protection up to the Maximum Replacement Value provided during the booking processs. The enhanced liability cover is subject to terms and conditions. 

You sure can! You can view and pay your invoices online in your account.

Yes, absolutely. We have integrated with our Access Control partner to automatically generate your access to your unit(s). This way you have access to your possessions during our opening hours via our Smartphone App.

We’ll let you know automatically which unit you’re in. On site, follow our one way system to find the unit.

You can sign up for exactly as long in advance as you choose! The only length you commit to when reserving a unit with Bubble Self Storage is to pay for the first full month. That’s it.

We have helpful descriptions under every different storage unit type we offer to give you realistic examples of what you can fit within our variety of size options. We also have included an interactive storage calculator to help you figure out what size you need.

You can rest easy with our round-the-clock surveillance from a network of 20 high definition security cameras with monitored CCTV, security lighting, security fencing, electronic gates and security alarms including individual storage unit alarms.

Unfortunately, no. To keep our facilities welcoming for everyone, we don’t allow car maintenance or repairs on-site. Issues with oil, noise, and smells could bother other renters.

Yes. All vehicles must be registered and insured for the full duration of storage.

Yes. Your vehicle must be operational or kept on a trailer.